Terms and Conditions

Formalwear2u.com insists you're a very Happy Customer. We want you to be completely satisfied with your online purchase here. 

Before shipping out, we'll check every detail of the product for you, make sure that the related accessories are included. But in some cases, a customer may want to return an item. Before returning items to us, please read and follow our instructions below. We'll appreciate your carefully reading on our return policy and making sure that all criteria are met before mailing any items back to us.

                                                                        Cancellation Policy

Order Cancellations
Formalwear2u.com knows that ordering a dress for your special occasion is an important undertaking. Therefore, we accept the cancellation request of the order from our customers. Please refer to our cancellation policy below for details.

Note: After 72 hours of payment confirmed, your order can NOT be cancelled any more. 

                                                                       Return Policy

Returning For Replacement or Refund
When the package arrived, we sincerely encourage you to try it/them on as soon as possible without removing the tags, altering, or washing. If you intend to return or exchange dresses or accessories, please make sure they are in their original condition as following:

be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions
be in perfect condition
have no stains, rips, odors or damage of any kind
be returned with all accessories including shawl and straps

                                                                    Defective, Damaged or Mis shipped Items
Please kindly check the package contents before signing. You can get a refund of the full purchase price Excluding shipping costs for defective, damaged or mis-shipped items. If your items were damaged during delivery, we suggest you take photos or video and get a "Proof of Damage" documentation from the delivery carrier. Quality problem can be defined as obvious quality defects, then no following of customization requirement and size deviation from the posted size criteria.

                                                                  Sizing or Fitting Issues
Before ordering a dress, please kindly make sure to give us the exact size measurement. The finished gown may vary by approximately one inch in either direction of the specified measurements. For the dispute on size deviation, please take some photographs of the merchandise by laying it on the ground and place a tape ruler to measure out the problem. You shall submit the photographs to: info@formalwear2u.com and we'll have the designated personnel to take the dispute and offer a reply within 24 hours.

                                                                Color Mismatch
There is a little color difference of the same color for the different fabrics. Some kinds of fabrics will show different color effect when you check it from different angles under different light, such as taffeta. Different monitors will also show the different color effect from the actual color of the dresses. The slight color difference between the dress at hand and the color shown on the monitor is not the color defective or wrong delivery. However, if you confirm that you receive a dress in wrong color; please kindly send e-mail to :info@formalwear2u.com. We will help you.

                                                                Return Process
We do NOT accept any return or exchange without rational reasons. Returns must be arranged within 3 days. We will offer refund only of products excluding shipping cost, which are defective, or sent by mistake. We couldn't accept returns on following condition:

a. Special Orders - dresses and other items made or ordered specifically for you according to the style (custom design), custom color (not picture color) and personal size (custom size) you required.
b. Specialty Items – dresses and other items on Sale or Price Reduced & Non-stock.
c. Wrong Size & Wrong Color & Wrong Style & Unsatisfied Style ordered by yourself - We have no control and accept no responsibility for the size/ color /style you select for your merchandise.

Step One: Get a Return Authorization number
Finish and send a return request to customer service mailbox within 3 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service. Once Customer Service approves your request, Return Authorization Number will be attached in the confirmation email; Packages without Return Authorization Number will be REFUSED and will not be refunded or exchanged.

Step Two: Inspect merchandise
All returned or exchanged items must:
be unworn / unaltered / unwashed/ odorless
have original tags attached in original positions
be in perfect condition
have no stains, rips, odors or damage of any kind
be returned with all accessories including shawl and straps

Step Three: Ship merchandise to Formalwear2u.com Warehouse
Please be sure that the item(s) can be sent out within 3 days after you get the Return Authorization Number, or we reserve the right to refuse the return. Put your Return Authorization Number clearly on the outside of the package. Please send item(s) and offer us the tracking number and tracking website within 3 days from the time you get the Return Authorization Number from us, or we will Not accept return and refund after 3 days. Send your package to:

To be revealed at return

Las Vegas, NV. 89149

 Formalwear2u.com only accepts prepaid packages. We do not accept C.O.D. If it's a mistake made by us, then you will be reimbursed for the return shipping.
If the dresses are not in their original condition, we may charge higher processing fee to cover our loss.
Please use post mail instead of express delivery to return the items to save your shipping cost.

Step Four: Credit or Exchange
Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two weeks(14 days) for it to be credited to your account, excluding any shipping cost. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.